Datenschutzerklärung

Privacy Policy

Clothing Brand

Effective Date: March 2026

1. Introduction

Welcome to ("we", "our", "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit or make a purchase from our store.

2. Information We Collect

We collect the following types of information:

Personal information you provide to us:

  • Name, email address, phone number
  • Billing and shipping address
  • Payment information (processed securely — we do not store card details)
  • Order history and preferences

Information collected automatically:

  • IP address and browser type
  • Pages visited and time spent on site
  • Cookies and tracking data (via Shopify and third-party tools)

3. How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Send order confirmations and shipping updates
  • Respond to customer service enquiries
  • Improve our website and shopping experience
  • Send marketing emails (only if you have opted in)
  • Comply with legal obligations

4. Sharing Your Information

We do not sell your personal data. We may share your information with:

  • Shopify — our e-commerce platform provider
  • Payment processors — to securely handle transactions
  • Shipping carriers — to deliver your orders
  • Legal authorities — if required by law

5. Cookies

We use cookies to enhance your browsing experience. You can control cookie settings through your browser. Disabling cookies may affect some functionality of our website.

6. Your Rights (UK GDPR)

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Correct any inaccurate information
  • Request deletion of your personal data
  • Opt out of marketing communications at any time
  • Lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk

To exercise any of these rights, please contact us directly.

7. Data Retention

We retain your personal data for as long as necessary to fulfil orders, comply with legal obligations, and resolve disputes. Order data is typically retained for up to 7 years in line with UK tax regulations.

8. Data Security

We take reasonable measures to protect your personal information using secure servers and encryption. However, no method of transmission over the internet is 100% secure.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

10. Children's Privacy

Our store is not directed at children under the age of 13. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

  • Store: Loranne Luxe
  • Address: 320 Lower Hillmorton Road, Rugby, CV21 4AE, United Kingdom
  • Phone: +44 7464858901
  • Email: contact@loranneluxe.com

This policy is governed by the laws of England and Wales and complies with the UK General Data Protection Regulation (UK GDPR).